At your service
We want you to be happy with your purchase. We offer:
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Worry-free cancellations
To cancel your order, you must let us know via email within 48 hours of your purchase. If you do so, we will provide you with a full refund.
Flat-rate shipping
We offer in-home and doorstep delivery to most anywhere in the continental United States. Plus, we have other delivery options.
In-Home Delivery is our white-glove delivery service. The flat-rate fee to most US locations is $950. Here's how it typically works: In a pre-scheduled 4-hour window during business hours, our delivery partner delivers the boxed or crated furniture to your door, unpacks it, assembles it, and places it in the room of your choice. Our delivery partner disposes of the packing material if you request. Often, this takes 10 to 20 business days after the order leaves our warehouse. You are required to sign for delivery.
Doorstep Delivery is our basic delivery service. The flate-rate fee to most US locations is $475. Here's how it typically works: On a pre-scheduled business day, our delivery partner drops off your boxed or crated furniture to your doorstep, driveway, garage, curb, service area, or loading dock. You are responsible for unpacking the furniture, assembling it, and disposing of the packing material. Often, this takes 10 to 20 business days after the order leaves our warehouse. You are required to sign for the delivery.
Other delivery options: If you live outside the continental US, live in a US area without convenient delivery services, or have unique delivery requirements (i.e., lots of stairs!), just email us the details, and we'll work together.
Easy returns
We want you to be happy with your purchase. If you are not and you notify us via email within seven days of receipt, we will authorize a return and refund.  Please note the following: ​Refunds are reduced by a 15% return fee. Refunds are reduced by the cost of freight and insurance for our delivery. Refunds are reduced by the cost of freight and insurance for your return. Returns must be shipped through our delivery partners and insured through our brokers. We will provide you with the necessary paperwork and have our delivery partner contact you to schedule a pickup. Returns must be picked up by our delivery partner up within 21 days of your receipt of the purchase. Returns must arrive at our warehouse in its original condition. Refunds are processed upon arrival at our Northern California warehouse. Please keep your original packing materials, receipt, and any tags for returns if you are not 100% sure that you're happy with the purchase.